FAQs
Shipping & DeliveDo you deliver to any address in South Africa?
Yes we deliver to all areas in South Africa.
How long does it take for delivery?
Our Standard Delivery times are 3-5 business days within Gauteng and 3-7 working days outside Gauteng. Although we strive to deliver on time as promised, we are unable to guarantee that all orders will be delivered within the stipulated time frame due to unforeseen circumstances.
Can my parcel be delivered to an office address?
Absolutely. We deliver to all areas within Gauteng.
Can I get my parcel delivered to a country outside of south Africa?
Unfortunately not. We currently only service deliveries within South Africa.
How do I track my order?
Once your order has been processed, you will receive an order tracking number via SMS and a link to track your order. This will assist you in tracking the movement of your parcel.
My order hasn’t arrived yet. What can I do?
You can contact our head office or send an email to info@levelinnovations.co.za and we will be able to assist you.
What if I am not at home at the time of delivery?
All deliveries are made Monday to Friday, between 8am and 5pm. You can arrange with someone to receive your parcel on your behalf and sign for it.